This course covers some of the basics of negotiations including: advanced preparation, principles of negotiating and common styles of bargaining. It discusses eight points that everyone should be aware of before entering a negotiating session. The course then explains BATNA (best alternative to
a negotiated agreement), a tool for understanding when to walk away from the negotiating table and how you should always research the best options available in case an agreement cannot be reached. It then summarizes eight steps to proper preparation and discusses several key principles, which
apply to every negotiating session. The course explains the two basic styles of bargaining: competitive and integrative and suggests five tips to keep in mind in order to be successful at competitive bargaining.

 

This American Management Association course addresses why you should praise employees, when and how to praise them, and how to apply effective praise to real-world situations. Real-world scenarios allow users to apply their newfound knowledge. The dos and don'ts of administering effective praise reveal that not all praise is in fact good praise. This course also discusses the advantages of giving the right kind of praise at the right time, and outlines the resulting benefits to you and your employees.

This American Management Association course begins with an overview of workplace communication and the role of listening. With real life examples, this program demonstrates how poor listening skills can lead not only to mistakes, but even to tragedy. This program then covers the essential steps to being an effective listener and the common listening mistakes to avoid. As with other AMA/Corpedia programs, Effective Listening Skills is highly interactive, pausing frequently for the user to reflect upon what was learned and how such lessons might be applied in their work environment.

This American Management Association course begins with an overview on the importance and function of the performance appraisal process. This course then covers the fundamental considerations in preparing and carrying out effective performance appraisals. This includes how to involve and engage the appraiser in the process. As with other AMA/Corpedia programs, users are encouraged to reflect upon real-world scenarios and are able to enter notes into the program.

This American Management Association course begins with an overview of discipline and its functional role in the workplace. This includes a discussion of the hazards of failing to discipline employees and the messages that such inactions can send. This program then covers the critical steps to conducting an effective disciplinary session and key trouble spots that should be avoided at all costs. As with other AMA/Corpedia courses, Administering Employee Discipline is highly interactive, with case studies, quizzes, and the opportunity for the user to take notes in the program.

This American Management Association course teaches users the basics of employee conflict management. Trainees will learn why resolving employee conflict is important, the steps to reaching solutions, rules to coping with conflict, and how to avoid common mistakes when resolving conflict. A self-assessment tests the user's understanding of employee conflict management and real-world scenarios allow them to apply their newfound knowledge.

This American Management Association course teaches the user effective time management. The user will learn why managing his or her time is important, how to manage time in an easy five-step process, a series of tips for maximizing his or her time, and how to avoid making time-consuming mistakes. A self-assessment tests the user's understanding of stress-management and real-world scenarios allows them to apply their newfound knowledge. By learning the basics of and practicing efficient time management, you can become more productive and spend less time worrying about meeting deadlines. All managers should take this course.

This American Management Association course teaches the user the basics of personal stress management. The user will learn why he or she should control stress, the steps to managing stressful situations, and rules to follow to regularly control stress levels. A self-assessment tests the user's understanding of stress-management and real-world scenarios allow them to apply their newfound knowledge.

This American Management Association course asks, "What makes an effective team?" Simply grouping 5-10 people together and calling them a "team" is not enough. There are certain characteristics that are universal to any successful team. This program covers the importance of teams and the key criteria associated with successful teamwork such as teambuilding exercises, communication skills, and allocation of labor. As with other AMA/Corpedia courses, this program is highly interactive.

Register for this Academy of Leadership Online Module